TELUS Neighbourhood

Text from Telus at 5149 legit?

Is 5149 a legit number for Telus? I got an offer for a free data add-on for being a loyal customer, and want to know if it's legit.

Telusplus online On demand Pause

Hello! While watching any show on demand online through the telusplus site if you click pause during an episode then leave it for a while when you come back to the site and try to resume the episode it makes you watch the entire thing again. As fast ...

Telus Poor Response

I found a Telus distribution box unlocked and wide open. It is box 3021 A at the intersection of Oakfield Drive and 30St. S.W. IT took me over 30 minutes through various "help" numbers to report this to Telus service. The first contact could not unde...

Unacceptable Trade-In Credit Delay

Beyond frustrated with the extended delay in receiving credit for my trade-in. Following instructions from Telus, I mailed my iPhone 12 Pro Max via Canada Post and it was received by Telus Dec 5, 2023 (Canada Post Tracking confirmed). Jan 23, 2024 fi...

Canada telus charge me for tve connection twice in one bill

Door to Door Salesman Deciept

I see many post that are similar to the one i am about to write hear. How do these guys get away with it. In February a door to door Telus representative came to my door with an offer to install Telus Security as Telus was on a big promotion campaign...

Call Control

We have an elderly family member with dementia who is being harassed from another person. I have blocked their number on his handset as well as going to call control and entered the number there as well. The calls are still going through. This is a l...

Is there a way to get support from a human without calling?

Also, boy do I have some complaints about the system. I came over from Vivint last year (because Telus acquired them.. yay.) and this system is a total down grade from what I had with Vivint. Just to list a few reasons why:1. Only recently they got s...

TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Scammed by real Telus agent

Just recently, I signed up with Telus. Mind you, I got this promotion at a REAL Telus store in the mall where I'm from. The agent said they would give me a discount of $30/line for 3 lines so $90 before taxes. It's been about a month now and my bill ...